Account still not updated

[Martdy]

After the nightmare of full fibre install and taking an age to get a working phone line 

I am still not able to access the VOIP set up for the app or any other options in my account. 

Thankfully my landline is finally working.

The account eventually changed over from my previous fibre 65 to Fibre 150 VOIP (after I once again complained)but I still can't do anything.

And the price is not what I negotiated with retentions on a 18 month deal with no price rises .

I was also over charged for the previous month because I was still in contract. I know the charge is in advance but I had the install before end of contract.

I've had no response from the various complaints I've raised either.

[Arne-TalkTalk]

Thats sounds like a feature on the handset itself.

[Martdy]

Thanks for the quick reply 

I look forward to to the call

Every time someone rings while I’m already on the phone it mutes the current caller and beeps .phone displays says call waiting not available.

I have to hang up first caller and speak to the second caller.

Then ring back the first.

[Arne-TalkTalk]

You have a cal booked for today, also call waiting is not showing as active.

[Martdy]

So Im still no further forward .

I get an email every once in a while about my complaint and everything should now be ok and I should be able to use phone boosts

I still can't - its 10 weeks now 

At the very least can someone please switch off call waiting its driving me even madder.

Yes I know I have an open complaint - still .But I don't know what else to do so please please please switch off call waiting .

Thank you

[Martdy]

Ok thanks 

[Arne-TalkTalk]

Hi @Martdy

Your still have an open complaint, so we cant interfere with an ongoing complaint. 

There is a call scheduled for the 3.10  around 10am.

Regards.

[Martdy]

Thank you

[Gliwmaeden2]

This needs to be in the billing section of the forum, @Martdy as it's to do with the account aspect of your service.

I'll move it there for you. If it's not picked up by staff on Friday, look out for a reply after the weekend.