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Account still showing on credit report despite being closed 8 months ago

Bollard
Participant
Message 3 of 3

Hi there,

 

I closed my TalkTalk account (by transferring ownership) back in November 2020, however when I check my credit report (ClearScore, so using Equifax data) I can still see TalkTalk listed under my "open" accounts, albeit with an "Unknown" status. It correctly shows my payments up to an including November 2020, and "No data" since then.

 

I realise these can usually take a little while to be closed and for the information to filter back to the credit reference agencies, but its been over 8 months now.

 

How and when can I get this account completely closed and removed from my credit report?

 

Thanks

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2 REPLIES 2

Bollard
Participant
Message 1 of 3

Thanks Jo. Have just dug out the account number and sent it over

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SocialTeamJo
Support Team
Message 2 of 3

Hi Bollard,

 

Sorry for the delay.

 

Have sent you a private message requesting for some details, once we have those we'll take a look.

 

Thanks,

Jo

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