Hi,
I received a text on Saturday 18th November advising of a credit of £130.62 added to my account for the delay in fixing a repair issue, no broadband service. This amount equates to 14days loss of service when in fact it was a much longer period 20thSept to 2nd Nov inclusive. Which by my reckoning, omitting the first 3 days and wekends is 29 days.
The history of the sorry saga can be found here: https://community.talktalk.co.uk/t5/Broadband/Connected-No-Internet/m-p/2995451
This relates to my Fibre 35 plus mobile contract. Many fault reports, on line chats , phone calls from managers were raised regarding this issue and each time Talktalk acted on the matter they then closed the fault on Track my Fault stating "they believe the issue is fixed" when in fact it wasn't. Why they close a fault without verifying with the customer is anyone's guess. Most likely a cynical attempt to to reduce compensation amounts.
Anyway the following reports and complaints were made.
20.09.23 Rep-13407131, 21.09.23 CMP-516264, 23.09.23 Rep-13419662, 12.10.23 CMP-531803, Rep-13512395, Rep-13534507 These are the ones I know of, a few disappeared into the ether before I had the chance to take a note of them.
I'd be grateful if someone could have a look at this as going without broadband for 43 days, still paying the full monthly amount and only being compensated for 14 days seems like a real bum deal to me. It's certainly not in the spirit the auto compensation scheme was introduced for.
Many thanks in anticipation.
