I think you would have had an email from them, so it probably does need chasing up, @Michael1989.
I'll move this to the billing section for staff to look into it for you.
They won't be back on the forum before Monday.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
