Being charged for Talk TV when I am not a Talk TV user

[Eddie4419]

TalkTalk has suddenly started charging me £3.29 per month when I don't have Talk TV and have never had it. How do I get through to their accounts department? No one is available on the Chat service.

[Arne-TalkTalk]

Thank you for completing security, the Tv charge has now been removed. 

[Eddie4419]

Thank you. Appears to have worked, the reply was as follows:

Secure Verification

Thanks, we'll get back to you soon.

[Arne-TalkTalk]

Hi @Eddie4419 

I have resent the security link. 

[ferguson]

The PM will have included a secirity key which needs responding to promptly, otherwise it will lapse. You will need to wait until Monday now until the support team are back online. 

[Eddie4419]

Hi Arnie,

I followed your instructions yesterday but nothing worked. Is there anyone who can look into this please?

I asked for help with this last Wednesday but I am not any further resolving the issue.

As I have stated previously, I have never had TalkTalk TV and I can't receive TalkTalk TV, therefore I don't want to pay for it.

[Arne-TalkTalk]

Hi @Eddie4419

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[ferguson]

I have moved this to the Billing section where the team member there can have a look at this for you.

[ferguson]

I have moved this to the Billing section where the team member there can have a look at this for you.

[Eddie4419]

Hi Karl,

Can someone look into this for me please? I rang 03451 720088 thinking I could speak to someone but it just resulted in a text message containing a link, the link took me back to the community.

[Karl-TalkTalk]

Hi Eddie

As my colleague advises, our teams can look at the billing for you and make adjustments to your package if required.

Karl.

[Gliwmaeden2]

03451 720088, closes 7pm, Monday to Friday, 6pm Saturday. 

Open from 9am, Monday-Saturday, @Eddie4419.

Seems a rather odd figure, but it may be a part month or something. Did you recently renew your contract?

Doing it online, they seem to add TV automatically.