Being overcharged on my Monthly bill

[Hawker52]

A few months ago, I removed a boost package that i didnt need, and although it no longer appears in My Account Billing and Payments, I am still being charged for it...an extra £16 per month!

All efforts to contact Customer Services have failed, Live Chat has no link on the Portal...no-one answers the phones!

I've been a customer since 2010, but I'm seriously getting ticked off with the total lack of front-facing customer support!!  If they dislike serving their customers so much, just say so...i'm more than happy to go elsewhere!

Does anyone have a number or a Link that I can use to try and contact someone?  Anybody vaguely humanoid and sentient would be good!

Kind regards

Paul Reece

[Arne-TalkTalk]

Hi @Hawker52 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[ferguson]

No worries, hope you get it sorted. 

[Hawker52]

Thank you ferguson,  ad-blocking is off and it's still a no-show...

I'll wait and see if Support pick it up...thank you for the prompt response though, much appreciated!

Kind Regards

Paul

[ferguson]

If you are not seeing a link for live chat it may be that disabling ad blocking and ensuring pop-ups are enabled will make it appear, or try a different browser.

Alternatively, wait for the support team here to pick this up.