Being overcharged on my Monthly bill
on 12-07-2023 03:09 PM
Message 5 of 5
A few months ago, I removed a boost package that i didnt need, and although it no longer appears in My Account Billing and Payments, I am still being charged for it...an extra £16 per month!
All efforts to contact Customer Services have failed, Live Chat has no link on the Portal...no-one answers the phones!
I've been a customer since 2010, but I'm seriously getting ticked off with the total lack of front-facing customer support!! If they dislike serving their customers so much, just say so...i'm more than happy to go elsewhere!
Does anyone have a number or a Link that I can use to try and contact someone? Anybody vaguely humanoid and sentient would be good!
Kind regards
Paul Reece
I started out with nothing...I still have most of it left!!
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4 REPLIES 4
on 14-07-2023 07:14 AM
Message 1 of 5
Hi @Hawker52
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards
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on 12-07-2023 04:39 PM
Message 2 of 5
No worries, hope you get it sorted.
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on 12-07-2023 03:36 PM
Message 3 of 5
Thank you ferguson, ad-blocking is off and it's still a no-show...
I'll wait and see if Support pick it up...thank you for the prompt response though, much appreciated!
Kind Regards
Paul
I started out with nothing...I still have most of it left!!
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on 12-07-2023 03:14 PM
Message 4 of 5
If you are not seeing a link for live chat it may be that disabling ad blocking and ensuring pop-ups are enabled will make it appear, or try a different browser.
Alternatively, wait for the support team here to pick this up.
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