Hi jamieburchell
The billing system has automatically put a stop on sending to the current MyAccount login email address due to non-delivery.
The workaround is to set a non-TalkTalk email address as the MyAccount login. Revert to email notifications, wait for the next billing notification to arrive. Once there's been a successful delivery and the paper billing reset to email notifications you'll be able to revert to a TalkTalk email address if you wish. My advice is to stay with the non-TalkTalk email address but it's your choice.
Here's the guidance on eBill notifications that are mandatory notifications that a bill is ready to view in your customer MyAccount. The billing system uses a different mail sender to the other TalkTalk mailings.
There will have been an issue, usually transient but present when sending eBill notifications, that stopped the billing system getting emails to your MyAccount login email address. So what then happens if there's a further issue with delivery, is that a protection measure by the billing system mail sender puts a stop on sending to your email address. Because it's then mandatory to get a notification and bill to you each month you get reverted to paper billing at a charge of £2.75/m unless you receive your bills in large print (or Braille or audio format).
