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Get tailored support with your TalkTalk account and bills.

Bill for a non-existing account

meehan
First Timer
Private Message TalkTalk
Message 5 of 5

I haven't had a TalkTalk account for almost four years. This was because when we moved house, Talk Talk said they did not provide services to our new address.

I've now started receiving bills for £50.00 per month. I can't resolve this using Chats because they want an account number, which I no longer have! And I can't find any way to speak to a person!

Any advice would be appreciated.

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 5

You will get 1 more notification next month showing a zero balance bill, than will be the last. 

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meehan
First Timer
Private Message TalkTalk
Message 2 of 5

Thank you Arne-TalkTalk. It will be a relief to stop seeing these messages every month.

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi meehan

 

It looks to be a charge for an old MailPlus service. 

 

I have requested that the charge is removed ASAP.

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fr8ys
Community Star
Private Message TalkTalk
Message 4 of 5

Are you a Shell customer?

 

If so TalkTalk have taken over your billing.

 

You should have received notification of this from Shell.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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