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Bill payment date

Sal1950
First Timer
Private Message TalkTalk

on ‎23-08-2024 07:33 PM

Message 4 of 4

I reset the preferred payment date for my direct debit to 5th of each month last year. This is usually kept to within a day or two, but my latest bill shows payment will be taken on 3oth August, which is SIX DAYS before preferred payment date. WHY?

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3 REPLIES 3

Sal1950
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎30-08-2024 12:06 AM

Message 1 of 4

No, I have just logged in to my account again, and in the 'Bill & Pay preferences' section it clearly states '5th of every month' under 'Payment due date'

So I don't see why I should have to call the payment support team. 

 
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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎29-08-2024 01:40 PM

Message 2 of 4

The payment date actually  looks to have been set for the 28th,  call us and speak to the payment support team.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎23-08-2024 08:00 PM

Message 3 of 4

Perhaps discuss this via phone /Chat over the weekend as forum staff won't be back before Monday at the earliest, @Sal1950.

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

They both open from 9am, Saturday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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