Bill payment date

[Sal1950]

I reset the preferred payment date for my direct debit to 5th of each month last year. This is usually kept to within a day or two, but my latest bill shows payment will be taken on 3oth August, which is SIX DAYS before preferred payment date. WHY?

[Sal1950]

No, I have just logged in to my account again, and in the 'Bill & Pay preferences' section it clearly states '5th of every month' under 'Payment due date'

So I don't see why I should have to call the payment support team. 

[Arne-TalkTalk]

The payment date actually  looks to have been set for the 28th,  call us and speak to the payment support team.

[Gliwmaeden2]

Perhaps discuss this via phone /Chat over the weekend as forum staff won't be back before Monday at the earliest, @Sal1950.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

They both open from 9am, Saturday.