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Bill reduction

CarolF1968
First Timer
Private Message TalkTalk

on ‎29-11-2024 03:34 PM

Message 3 of 3

Hello, does anybody have any idea why my bill has gone down? I still have 11 months to go on an 18 month contract and my bill is usually £41.85 per month for 900mbps, this month my bill is £34.08 and on my account it small credits for the past 3 months and that the amount is £39.99. On the package page it says that the amount is still £41.85, I am a little confused

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎05-12-2024 09:45 AM

Message 1 of 3

HI CarolF1968

 

There was an error on the billing system this month causing the bill to be reduced, this will be fixed on the next bill. #

 

Apologies for any confusion . 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-11-2024 04:10 PM

Message 2 of 3

Staff will be back on here after the weekend, @CarolF1968.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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