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severus
Chatterbox
Private Message

on ‎20-06-2023 10:39 AM

Message 3 of 3

If I have a £25.00 credit,  why am I being asked to pay £11.23 and my phone is switched off?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-06-2023 12:20 PM

Message 1 of 3

Hi @severus,  

 

Im slightly confused Is this a mobile account?  Your Broadband account is in credit and your next bill hasn't been produced yet.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎20-06-2023 11:02 AM - edited ‎20-06-2023 11:02 AM

Message 2 of 3

Check whether a previously discounted boost has expired, so now charged the full amount, @severus.

 

Also, end of contract date?

 

Your bill should be fully itemised in My Account. 

 

Did you get to the bottom of the the boost removal issue? Last month's thread here:

 

https://community.talktalk.co.uk/t5/Full-Fibre/boosts/td-p/2972469

Gliwmaeden2, a fellow customer.
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