Boosts
on 31-03-2024 02:03 PM
Message 4 of 4
I am on a Fibre65 package.
Under account settings, International Boosts and Unlimited UK calls are NOT SELECTED,
but in my bill I am being charged 9 and 16 pounds respectively.
Is this part of the Fibre65 package settings or a mistake in the billing?
And has this been overcharged since the package was initiated?
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3 REPLIES 3
on 03-04-2024 01:21 PM
Message 1 of 4
Hi Junefc42
Just to confirm, do you want these boosts removed, on some of your bills there are international calls, seems to be Germany.
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on 31-03-2024 07:54 PM
Message 2 of 4
If they are not showing as selected then they shouldn't be active, so it possibly is an error, @Junefc42.
If you recently removed them, but a bill had just been made up, you would be charged the full month ahead, and the overcharge will be credited in the next bill, @Junefc42.
Check back several months of billing details - however, Talktalk does inform you every month what you are being charged for and what is included, so the onus is on the customer to use that information to keep track.
Billing support is unlikely to pick this up before Tuesday due to the Bank Holiday.
Gliwmaeden2, a fellow customer.
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on 31-03-2024 03:54 PM
Message 3 of 4
Hi @Junefc42 have you by Aby chance recently renewed your contract, or even come out if contract? It is often the case that previously free or zero cost boosts expire at the same time but continue on a charged basis unless cancelled.
I don't work here and all my opinions are my own.
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