Call boast on full fibre still not correct!

[Dave.S1]

Rather frustrated with Talk Talk customer service or lack of it, since my Aug bill, it is still not correct. I have spoken to 6 different advisors so far, but it seems that nobody can sort my bill to show the correct agreed amount. Something that should be such an easy thing to do is taking such a long time to get sorted. How difficult can this be! 

Advised today to call tomorrow so more time and effort on myside to get this sorted, surely one of the advisors could ask somebody from the right department to call me back and get this sorted once and for all? Or, do you have to speak to somebody in cancellations to say that's it, then no doubt they will try and charge an early cancellation fee!

Dave

[Dave.S1]

Hi Arne,

Thanks for your reply, yes it is. The call package is still not correct, the back office system keeps rejecting it apparently and nobody seems to be able to sort it out!

Frustrating to say the least that I have to keep calling and to say that it is not resolved.

If there is anything you can do I would appreciate it.

Thanks

Dave

[Arne-TalkTalk]

Hi Dave.S1

Can you give us more information please, you did have a complaint which was closed as resolved on the 1st Nov, is it the same issue? 

[Gliwmaeden2]

It will be helpful if you can describe precisely what is not showing correctly, @Dave.S1.

Are you trying to add the boost, or what were you expecting to see in your agreed contract?

I'll move this to billing.

Staff on the forum follow  up during the day (Monday to Friday).