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Asking for payment

Tracy55
First Timer
Private Message TalkTalk
Message 3 of 3

Hi, I made a payment to yourselves on the 17th of this month by bank transfer but you are still asking for payment.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Tracy55

 

Sorry that you are having problems.

 

The last payment made was on the 15 Jan there has now been a new bill generated in Feb,   How did you make the payment.   

 

Does the payment show as successfully made in your bank? 

Gondola
Philosopher
Private Message TalkTalk
Message 2 of 3

Hi @Tracy55 

 

Have you spoken to the TalkTalk Billing team? Bank transfers can take up to 7 working days to show on your account. Today is the 5th working day from 17th.  The preferable way to pay is via your customer MyAccount or the dedicated payment line. Then TalkTalk knows the payment has been made.

 

Payment methods

GondolaCommunity Star 2017-2024

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