Call boast on full fibre still not correct!

[Dave.S1]

Rather frustrated with Talk Talk customer service or lack of it, since my Aug bill, it is still not correct. I have spoken to 6 different advisors so far, but it seems that nobody can sort my bill to show the correct agreed amount. Something that should be such an easy thing to do is taking such a long time to get sorted. How difficult can this be! 

Advised today to call tomorrow so more time and effort on myside to get this sorted, surely one of the advisors could ask somebody from the right department to call me back and get this sorted once and for all? Or, do you have to speak to somebody in cancellations to say that's it, then no doubt they will try and charge an early cancellation fee!

Dave

[Arne-TalkTalk]

Hi Dave.S1

The boost has come off the account and credits have been raised to remove the charge.

Sorry again. 

[Dave.S1]

Hi Arne,

Just to let you know and all on here that this issue has not been resolved, thought it was last month, dispite everyone saying it is now resolved, this month bill is still higher than what was agreed to. I have even tried to cancel the call boast option talking to the support desk yesterday afternoon, but on chcking my account tonight, even that isn't showing on my account. I have had to do this myself tonight and wonder if it will go through

To say that this is still an issue for over 6 months is absolutely crazy,

Regards

Dave

[Arne-TalkTalk]

Sorry its obviously a more complicated issue than first thought.     

[Dave.S1]

Nearly another month has gone by and still no update from anybody @Arne-TalkTalk have you had any reply yet?

[Dave.S1]

Still not correct

Checked on my account again and still not correct, can somebody get this sorted? or is it mission impossible!! Seems like it....

Come on Talk Talk this is stupid

[Dave.S1]

Morning Arne,

I know that you are trying to get this sorted and hopefully still trying? On checking my account again, it is still showing the incorrect price.... it appears like nobody can be bothered to get this sorted out. What is the issue, how difficult can it be to get the call package price correct? 

Finding this totally bonkers now. Not at yourself or your guys on here as unfortunately you do get the brunt of it, but whomever in the accounts or billing. I wonder if I was underpaying my bill each month, your legal team would already be on the case to me.

Will this ever get sorted?

Dave

[Arne-TalkTalk]

Sorry that this is still ongoing.  A credit has been raised for the overcharge.

[Dave.S1]

Hi Arne,

I have waited to see if anything has happened or changed on my account, on checking again last week and today, ever hopeful (not really) that this is now corrected, still not. Yet another month goes by and still not correct and overcharged again. Can somebody please get this sorted?

Thanks and disgruntled

Dave

[Dave.S1]

Thanks Arne,

Fingers crossed they will get this finally sorted!

Regards

Dave

[Arne-TalkTalk]

The technical reason I've been given is that your line identifier and account don't match up???   I don't know what that means either, but someone is looking at it. 

[Dave.S1]

Hi Arne,

Thanks for the update, appreciated and know it isn't your fault but cannot believe how long this is taking to get sorted!

Regards

Dave

[Arne-TalkTalk]

Sorry this is still under investigation.

[Arne-TalkTalk]

I will request an update.

[Gliwmaeden2]

I'll re-escalate this for you, @Dave.S1.

Staff will reply after the weekend. 

[Dave.S1]

Hi Arne,

Just wondering if you have managed to get anywhere with this one?

Many thanks

Dave

[Dave.S1]

Thanks Arne.

Appreciate any thing that you can do.

Regards

Dave

[Arne-TalkTalk]

Thanks @Dave.S1 I will look into it.

[Gliwmaeden2]

@Dave.S1, you may not get a response from staff to the PM, as they usually don't pick them up unless they have specifically asked you to use that method.

Let us know on here if you need further help. 

[Dave.S1]

Hi Arne,

Thanks, have sent a PM to you 

Dave

[Arne-TalkTalk]

Can you specifically tell me what part of the bill is wrong, the complaint appears to be about the 3 months free that wasn't applied, this has been credited as part of the resolution.