Can’t access account and WiFi not accepting password

[RachaelTaylorEyre]

I am unable to log into my account. I am trying to log in as I have been disconnected and it won’t accept the password. 

obscured for customer security

[Arne-TalkTalk]

Hi RachaelTaylorEyre

Your My Account looks to be setup correctly.  

Have you followed the forgotten password link to reset your password?

[Gliwmaeden2]

@RachaelTaylorEyre, if you were disconnected because of problems with payment, check out the information on this page:

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

You'll see that there's a special phone number for making a direct payment  - you don't have to go through My Account. 

Phone lines for support are closed now. Open 9am - 6pm Saturday,  not open Sunday. Chat is open both days.

[Gondola]

Have you called Customer Services about the disconnection?

Landline calls to Customer Services on 0345 172 0088 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

Mobile calls to Customer Services on 0203 441 5550. Text Relay Service is 18001 then 0345 172 0088.