Get tailored support with your TalkTalk account and bills.
on 16-09-2024 03:34 PM
I am trying to access my latest bill, but all it tells me is "loading" and after awhile, just shuts down, any suggestions?
on 19-09-2024 09:28 AM
If you need further help, @Nancy01 , please post your own thread.
Return to the message board and click on start a topic.
on 19-09-2024 09:11 AM
I have had the same issues as you @fredvogel and have got round them in the same way as you - with my mobile phone. But I agree the issue with the website should be addressed.
I use the firefox browser.
on 18-09-2024 06:04 PM
Online Chat is reachable via the blue button on this page, @fredvogel:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Details of opening hours are also on there.
on 18-09-2024 05:34 PM
Can access billing information via mobile phone and home TalkTalk.
This leads me to think there is a setting of some sort that requires attention.
I have tries clearing cookies/cache and thai has had no effect.
No contact from support team as yet and I am not sure how to finds the on-line "chat" facility.
As I mentioned earlier, when had information, issues the suggestion was to delete my browsing history,which seemed to cure the problem.
Any further suggestions would be very helpful
on 17-09-2024 03:49 PM
Tried accessing account using my mobile phone provider and now able to see all billing, including latest bill.
The last time I had issues with any TalkTalk information problems, one of the customer services advisors suggested clearing ALL browsing history on Google, which seemed to cure the problem.
I am reluctant to do this at present, so any further advice will be be appreciated
on 17-09-2024 02:52 PM
Let us know what happens.
on 17-09-2024 12:18 PM
Used Google and Bing/microsoft and still "loading" , but no access to latest bill or billing history.
I will try my mobile phone which is on a different provider
17-09-2024 11:42 AM - edited 19-09-2024 01:44 PM
Did you try a different device?
on 16-09-2024 08:58 PM
OK, the support team here should pick this up tomorrow, let's see what they advise.
on 16-09-2024 08:53 PM
Now cleared cookies/cache and browser is always "Google".
At present, after shutting everything down and logging in to Talktalk, the recent bill and billing history just keep loading, but not appearing.
on 16-09-2024 08:36 PM
OK, which browser are you using and on what device? Try closing it down completely and start again.
on 16-09-2024 08:34 PM
Not sure how to "clear cookies/cache", but account details still not loading
on 16-09-2024 03:39 PM
I believe there were issues with My Account earlier, but it is definitely working for me now. Clear cookies/cache and try again, let us know if you're still stuck.