Can't access latest bill, just keeps "loading" and goes nowhere

[fredvogel]

I am trying to access my latest bill, but all it tells me is "loading" and after awhile, just shuts down, any suggestions?

[Gliwmaeden2]

If you need further help, @Nancy01 , please post your own thread.

Return to the message board and click on start a topic.

[Nancy01]

I have had the same issues as you @fredvogel  and have got round them in the same way as you - with my mobile phone. But I agree the issue with the website should be addressed.

I use the firefox browser.

[Gliwmaeden2]

Online Chat is reachable via the blue button on this page, @fredvogel:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Details of opening hours are also on there.

[fredvogel]

Can access billing information via mobile phone and home TalkTalk.

This leads me to think there is a setting of some sort that requires attention.

I have tries clearing cookies/cache and thai has had no effect.

No contact from support team as yet and I am not sure how to finds the on-line "chat" facility.

As I mentioned earlier, when  had information, issues the suggestion was to delete my browsing history,which seemed to cure the problem.

Any further suggestions would be very helpful

[fredvogel]

Tried accessing account using my mobile phone provider and now able to see all billing, including latest bill.

The last time I had issues with any TalkTalk information problems, one of the customer services advisors suggested clearing ALL browsing history on Google, which seemed to cure the problem.

I am reluctant to do this at present, so any further advice will be be appreciated

[Arne-TalkTalk]

Let us know what happens.

[fredvogel]

Used Google and Bing/microsoft and still "loading" , but no access to latest bill or billing history.

I will try my mobile phone which is on a different provider

[Arne-TalkTalk]

Did you try a different device?

[ferguson]

OK, the support team here should pick this up tomorrow, let's see what they advise. 

[fredvogel]

Now cleared cookies/cache and browser is always "Google".

At present, after shutting everything down and logging in to Talktalk, the recent bill and billing history just keep loading, but not appearing.

[ferguson]

OK, which browser are you using and on what device? Try closing it down completely and start again. 

[fredvogel]

Not sure how to "clear cookies/cache", but account details still not loading

[ferguson]

I believe there were issues with My Account earlier, but it is definitely working for me now. Clear cookies/cache and try again, let us know if you're still stuck.