Can't access my new account due to old one using the same email address

[Eddie209]

I used to be a TalkTalk customer then I switched to Shell Broadband when my contract was up. A few months later Shell Broadband exited the home broadband market and all their customers were transferred to TalkTalk. I am unable to log in to my new TalkTalk account, as transferred from Shell, as my old account (the one I'm using here) is still active. Any attempt to register just leads to "this email is already registered" and password reset options.

I'd be grateful for assistance in this matter

[Arne-TalkTalk]

Happy to help. 

[Eddie209]

That's it sorted now, thanks!

[Arne-TalkTalk · Accepted solution]

Hi @Eddie209 

I have removed the old details 
 

Can you try to register your new account https://www.talktalk.co.uk/login/
 

Any problems let me know. 
 

[Gliwmaeden2]

Usually Arne just removes the old details and then you can register afresh, @Eddie209.