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Can't remove boost before renewing contract

shegus
First Timer
Private Message TalkTalk
Message 7 of 7

Going round & round in circles, trying to find out how to cancel my Unlimited UK Calls calls boost before renewing my contract.

 
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6 REPLIES 6

Message 1 of 7

Great! I will send you a private message with the terms and condition of the contract for £27.00 for 24months shortly.

Message 2 of 7

Great, thank you for your help. Yes, I would like to renew please, now that the boost has been removed.

 

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Message 3 of 7

Thank you for confirming @shegus I have removed the unlimited UK calls boost from your account, and it will be disconnected within the next 24 hours. You will receive a confirmation email regarding this change. Going forward, you will be charged the standard rate for each call you make. You can check our rates using the following link: UK call costs costs.

Additionally, I see that you were offered a renewal for your current Fibre 65 package at £27.00 on a 24-month contract. I would be happy to assist you with the renewal.

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Message 4 of 7

Yes please

 

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Mandisa-TT
Support Team
Staff
Private Message
Message 5 of 7

Just to confirm you want to remove the unlimited UK Calls boost off your account?

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Mandisa-TT
Support Team
Staff
Private Message
Message 6 of 7

Hi @shegus I will be able to assist you with this.