Can this be escalated

[TimmoT]

Can I have an update on REP-13826769 please. Initially reported on 03Jan24.

Last update was on 03Jan24: 

"An engineer is on the way to the exchange.

Updated: 15:33 on 03/01/2024

There is an issue with the line providing your connection. An engineer is on their way. They will not need to come into your home"

As a homeworker, I am unable to work until my Broadband is up and running and reliable again. 

Has this been escalated, if not, can it be escalated urgently.

[Arne-TalkTalk]

Hi TimmoT

I have asked the auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

[ferguson]

I am moving this whole topic to the Billing section where the support team can check on the position regarding compensation. 

[TimmoT]

Yes, everything is working again. Can you confirm that I will receive a credit on my bill for the downtime? Where is it?

[Debbie-TalkTalk]

Hi TimmoT

Just to confirm, has the fault been fully resolved?

[Debbie-TalkTalk]

Hi TimmoT

Openreach have now closed the fault as resolved. Has everything been working ok since your last post?

Thanks

Debbie

[ferguson]

That's good to know. As I said, the support team can check what Openreach have been up to and whether they have sorted the issue from their end. 

[TimmoT]

Wi-Fi working again.

[ferguson]

The support team wil be off for the weekend now. If you wait until Monday they should be able to update you on the Openreach work. 

[TimmoT]

This isn't a service I can rely on. I will have to cancel and change service providers.

[TimmoT]

The Wifi is down again. This cannot continue. I am a homeworker who needs a reliable Broadband. 

Can you please escalate?

[TimmoT]

WiFi working again now.

[Debbie-TalkTalk]

HI TimmoT

Openreach are still working on this fault and they haven't provided any additional updates at the moment.

As soon as I have further information then I will post back on this thread.

Thanks

[TimmoT]

Any update on this? I've been unable to work all week because of this issue. Can you get an urgent update from Openreach please.

[Debbie-TalkTalk]

Hi TimmoT

Apologies for this.

I've checked and I can see that this fault is in hand with Openreach and they have advised that this fault is part of a major service outage. 

The engineers are working to resolve this fault and the target fix date is 12-01-2024. I will keep monitoring for additional updates.

Thanks