Can this be escalated
on 08-01-2024 05:04 PM
Message 15 of 15
Can I have an update on REP-13826769 please. Initially reported on 03Jan24.
Last update was on 03Jan24:
"An engineer is on the way to the exchange.
Updated: 15:33 on 03/01/2024
There is an issue with the line providing your connection. An engineer is on their way. They will not need to come into your home"
As a homeworker, I am unable to work until my Broadband is up and running and reliable again.
Has this been escalated, if not, can it be escalated urgently.
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Wifi
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14 REPLIES 14
on 19-03-2024 11:56 AM
Message 1 of 15
Hi TimmoT
I have asked the auto compensation team to investigate,
Once the investigation is complete you will receive an SMS/Email.
Regards
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on 18-03-2024 08:03 PM
Message 2 of 15
I am moving this whole topic to the Billing section where the support team can check on the position regarding compensation.
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on 18-03-2024 07:57 PM
Message 3 of 15
Yes, everything is working again. Can you confirm that I will receive a credit on my bill for the downtime? Where is it?
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on 19-01-2024 08:16 AM
Message 4 of 15
Hi TimmoT
Just to confirm, has the fault been fully resolved?
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on 15-01-2024 08:27 AM
Message 5 of 15
Hi TimmoT
Openreach have now closed the fault as resolved. Has everything been working ok since your last post?
Thanks
Debbie
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on 13-01-2024 03:33 PM
Message 6 of 15
That's good to know. As I said, the support team can check what Openreach have been up to and whether they have sorted the issue from their end.
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on 13-01-2024 03:22 PM
Message 7 of 15
Wi-Fi working again.
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on 12-01-2024 10:14 PM
Message 8 of 15
The support team wil be off for the weekend now. If you wait until Monday they should be able to update you on the Openreach work.
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on 12-01-2024 10:11 PM
Message 9 of 15
This isn't a service I can rely on. I will have to cancel and change service providers.
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on 12-01-2024 10:02 PM
Message 10 of 15
The Wifi is down again. This cannot continue. I am a homeworker who needs a reliable Broadband.
Can you please escalate?
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on 12-01-2024 03:10 PM
Message 11 of 15
WiFi working again now.
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on 12-01-2024 12:29 PM
Message 12 of 15
HI TimmoT
Openreach are still working on this fault and they haven't provided any additional updates at the moment.
As soon as I have further information then I will post back on this thread.
Thanks
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on 12-01-2024 12:23 PM
Message 13 of 15
Any update on this? I've been unable to work all week because of this issue. Can you get an urgent update from Openreach please.
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on 09-01-2024 08:01 AM
Message 14 of 15
Hi TimmoT
Apologies for this.
I've checked and I can see that this fault is in hand with Openreach and they have advised that this fault is part of a major service outage.
The engineers are working to resolve this fault and the target fix date is 12-01-2024. I will keep monitoring for additional updates.
Thanks
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