Cancel services

[Coray]

Why do talktalk make it so hard for you to cancel your service, phoned up the loyalty team asking them to cancel contract and services as it was still in my 14 day cooling period, got told it would cancel on the 27th of June (yesterday) phoned up again to the support member not knowing anything about the original request, can a member of the support here cancel the service and work on an easier way of doing this, ridiculous 

[Arne-TalkTalk]

Really sorry that this is still ongoing,  I have checked the and cease date has been moved to the 7th due to a system issue with City Fibre.  

Im sorry that this was not relayed to you. 

[Gliwmaeden2]

Your posts are delaying the progress of the thread, @Coray.

Please don't post again before staff reply.

If you jump ahead again, you'll find that it's after the weekend before you hear back. 

[Coray]

Waiting all day for a response, typical talktalk lol

[Coray]

Hello, anyone in the office today.

[Gliwmaeden2]

I'll re-escalate this for you, @Coray.

Best not to post further before getting a response from staff as each post pushes it back in the automated workflow. 

It's worrying that cancellation is such a hurdle. 

[Coray]

It's still not off, what a joke of a company, all support reps said it was 27th then I get told yesterday 28th and still nothing, I need you to honor the cancellation today!

[Coray]

12:02, and the service is still not cancelled 

[Coray]

I'm not going to hold my breath, I don't see why it would cancel at midnight, 30mins to go from now and still not off, talktalk can't do anything right.

[Gliwmaeden2]

@Coray, Arne did say midnight. 

[Coray]

Thanks @Arne-TalkTalk I'm still waiting on the cancellation, can you look into it further and if you're able to raise a complaint and get a manager to call me back that would be great, everytime I try and do that on the phone they either stick me on hold or try and not sort the problem 

[Arne-TalkTalk]

Hi Coray

The account is due to cancel today (28th) can be anytime upto midnight.

Regards

[Gliwmaeden2]

Staff are working through the queue. Posting further delays the automated workflow, so it's really important to wait for their response before posting again. 

[Coray]

Thanks still waiting on someone to check.

[Gliwmaeden2]

Forum staff are not authorised to do this for you, @Coray, but they can check what's gone wrong with the original request. 

Your post is in the queue for attention. 

I'll move it to the billing section.