Hi
I phoned twice today to cancel my broadband. The first time I seemed to get cut off half-way through, so had to call again. That second call seemed to go fine, I was given a day when my service will stop (16th Oct), I agreed to the cancellation and was read the T&Cs.
However, shortly afterwards I received an email with the following paragraph:
I am sorry to hear that we may be losing you as a customer, however, regrettably during our contact we did not have the opportunity to action this request for you and it is important to understand that your account will not be cancelled until contact is made by you to complete this action.
I think this is from the first advisor where I got cut off. Can you confirm that my request to cancel, from the second advisor, still stands?
Many thanks
dazzleman1
