Cancelled account beginning of April 2024 you are still billing me

[Kerrywills99]

I have had numerous conversations with you. I have Virgin Media broad band. Do not keep billing me. 

[Arne-TalkTalk]

Hi @Kerrywills99

I can see that the account is fully disconnected and there is no outstanding balance A final XERO balance bill will be sent to you to confirm this.

Regards

[Gliwmaeden2]

@Kerrywills99, how did you go about the cancellation?

A switch to Virgin requires you to tell Talktalk yourself, so doesn't work like the normal Openreach switches.

 

This is from this information page:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

I'll move this to the billing section for staff to check what is going on, but you cannot process cancellations through the forum. It always requires a call to 03451 720088, rather than Chat, as Chat always then has to arrange a callback to complete the process.