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Cant upgrade broadband package

Alex7
Participant
Private Message

on ‎02-05-2023 10:14 PM

Message 3 of 3

Hi,

 

My broadband contract has ended so I signed into my account to upgrade. There were upgrade options available initially, but each time I re-visited the page, an item was removed from the list and now there is no way for me to upgrade my package.

 

I've tried re-signing in and using a different browser with no luck.

 

Alex7_0-1683061872201.png

 

Must be a bug on the offers-and-upgrades page - please can you fix this.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎03-05-2023 12:28 PM

Message 1 of 3

Hi Alex7

 

Sorry that you are having problems

 

Best option would be to call the loyalty team on 03451720088 They will be able to see what deals are available

 

Sorry for any inconvenience caused 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎02-05-2023 10:32 PM

Message 2 of 3

Just phone or use Chat,  @Alex7.

 

That way you avoid getting TV automatically added with a charge etc.

 

03451 720088 after 9am. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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