Charged for no internet supply

[hanzakbar0021]

I have recently moved house and transferred my internet connection via Talk Talk as well. 

The call to Talk Talk was made ton 13/02 and line from previous address was disconnected on 16/02. 

On my new address; the line was not Live until 28/02. 

With the above dates being considered; I have a bill generated on 16/02; which is applicable to 

11 Feb 24 - 10 Mar 24 with Full Price. I have had no internet supply from talk talk from 16/02 - 27/02. 

Are talk talk going to refund or balance payment in next bill? 

P.S. wanted to raise question here rather than being on hold for ages.. 

[Arne-TalkTalk]

Hi hanzakbar0021

Auto compensation can take upto 30 days to be applied after the fault is fixed.

[Gliwmaeden2]

I'll move this to the billing section for you, @hanzakbar0021.

A previous bill cannot be altered. 

Any adjustments may be applied as credits (check transaction history) or refunds showing on the subsequent bill, if they are due.