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Compensation claim

Number84
First Timer
Private Message TalkTalk
Message 3 of 3

Hi, 

     so I had an issue at the beginning of this year where I had no landline connection for weeks. Eventually TalkTalk sent out an engineer and the issue was resolved on 31st January. After waiting well over 30 days I still haven't heard anything from TalkTalk regarding compensation due to me for the loss of service. 

 

I realise I'm going to have to badger TalkTalk in order to get this compensation. Does anyone know who I need to contact to discuss this issue without using the AI bots? 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Number84

 

I have asked the Auto compensation team to pick this up.

 

Once the investigation is complete you will receive an SMS/Email.

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Staff will pick up this thread during the week, @Number84.

 

They are on here during the day, Monday to Friday. 

 

Your topic is in the queue for attention. 

Gliwmaeden2, a fellow customer.
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