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Compensation claim

Number84
Chatterbox
Private Message TalkTalk

on ‎17-03-2025 05:55 PM

Message 3 of 3

Hi, 

     so I had an issue at the beginning of this year where I had no landline connection for weeks. Eventually TalkTalk sent out an engineer and the issue was resolved on 31st January. After waiting well over 30 days I still haven't heard anything from TalkTalk regarding compensation due to me for the loss of service. 

 

I realise I'm going to have to badger TalkTalk in order to get this compensation. Does anyone know who I need to contact to discuss this issue without using the AI bots? 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎18-03-2025 10:01 AM

Message 1 of 3

Hi @Number84

 

I have asked the Auto compensation team to pick this up.

 

Once the investigation is complete you will receive an SMS/Email.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎17-03-2025 09:01 PM - edited ‎17-03-2025 09:02 PM

Message 2 of 3

Staff will pick up this thread during the week, @Number84.

 

They are on here during the day, Monday to Friday. 

 

Your topic is in the queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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