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Compensation for no broadband

AndyTrav
Newbie
Private Message TalkTalk

yesterday

Message 2 of 2

Hi,

I lost my broadband connection on the 28th December 2024 and it wasn't restored until the 23rd Jan 2025 when I fitted a replacement router.

I was told there would be automatic compensation for loss of service and that it would be refunded 30 days after the problem was sorted.

 

Well, 30 days has elapsed some time ago now and still there is no compensation.

 

I do not want to go on the chat again as I have spent upwards of 10 hours trying to get the problem fixed and then trying to get a refund for the incorrectly charged engineer that neither identified the problem or fixed it.

 What is the best method to get this compensation claim actioned without me having to sit at a screen for hours on end?

Is this message board a method ???

 

Many thanks

Andy

 

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1 REPLY 1

ferguson
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

The support team here can certainly look into this for you,  just wait for them to respond. If it was a faulty router issue at stake though that isn't strictly speaking covered under the automatic compensation scheme. 

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