Compensation

[andrew57]

Where’s my compensation after last month’s fiasco to get my fibre cable replaced after the storm damage? Again, nothing is simple and finding any previous posts or information is just like going down a rabbit hole!

[Arne-TalkTalk]

Hi andrew57

I have raised this to the auto- compensation team for the missed appointment and repair delay 

When they pick it up you will receive an SMS/Email. 

Regards

[Gliwmaeden2]

You would get an email alerting you to compensation, @andrew57, and it would show in My Account. 

It's got to be fully 30 days since the incident was resolved for staff to chase it up. It's not clear from your previous thread exactly what happened.

Looking back further, you seem to be referring to this incident however:

https://community.talktalk.co.uk/t5/Full-Fibre/Whatever-happened-to-feedback/td-p/3083311

This is the right area to post in for anything to do with billing. 

There won't be a staff reply till after the weekend but I'll re-escalate this thread for them to clarify your situation. 

[andrew57]

Thank you.

Is it me or is this the most difficult site to navigate. Nothing is obvious! Where do you start a conversation? How do you know where to answer comments? Even to find the community site isn’t simple! It’s just so frustrating. I am now chasing up whether compensation will be paid. No communication from TT for their abject uselessness! And I’m discussing this with you……a fellow customer! Why do you bother? Surely it’s TT job…….isn't that why we pay our subscription fees?

[andrew57]

Did I get compensation for last months fiasco?

How will I know?

Where do I check?

It’s not easy to post anything on this site because as I said before……it’s crap!

Vindicated at last!!……..The UK's biggest broadband suppliers have been named and shamed by regulator Ofcom. And this latest report makes grim reading for anyone thinking about joining TalkTalk. Ha! Ha!

You really are the worst and that’s official!!

Dont know if this is posted in the right place so everybody can see it because the system is so bad!

[fr8ys]

Click on your icon then my subscriptions for threads you have interacted with, but you are probably going to find quite a number due to all the unnecessary threads you have started or commented on unnecessarily.

[Gliwmaeden2]

I'll move this to the billing section for you, @andrew57.

Please wait for staff to reach it.

Lots of posting delays the progress of any threads in the workflow.