Complaining isn't getting me anywhere so I'll ask Santa for Internet.

[Charlotte19851]

So far I have about 30 phone calls TO Talk Talk, I have 6 phone calls FROM a so called Complaints Manager which total 10 hours plus of time on the phone, 3 Talk Talk accounts and I have ZERO Internet. (I have the call log as proof). I'm seriously thinking about putting a complaint into the ombudsman because I don't know how else to resolve this. I have a 1 year old that hasn't had TV for 30 days, help! Today is the cherry on the top of the cake they have actually charged me a month's Internet!!! For what??

I have had this complaint open for 30+ days (which seems to have been closed as I've ceased to get calls of texts about this) CMP-784767 or 789963 and I'm still in the same situation as the 6th of November.

[Gliwmaeden2]

@Charlotte19851, I think I'll move this to the billing section if it's a problem with address details etc.

That needs sorting out before anything else!

[Gliwmaeden2]

If you take a look at the compensation link, it also covers delays to the start of a service, @Charlotte19851.

[Charlotte19851]

Thanks Gliwmaeden2, have updated the info. 

Haven't had total loss of service because service never started. I don't even have a master socket in my home they're emailing me to say I don't need an engineer and my service will go live on the 23rd but that's physically impossible. 

I think they're trying to take over another line which isn't to my address, again. They've done an address change because they think the address is somehow wrong but I'm getting the same messages.  

[Gliwmaeden2]

@Charlotte19851, keep the Direct Debit in place. 

When you have total loss of service, once it's resolved, the automatic compensation scheme should kick in. It's described here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

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