Confirmation of cancelation

[JaxGTX]

Hi,

I cancelled my account via telephone on the 21st February. I was promised that that this would all go through in 30 days time. On March 21st my service did indeed stop and my account shows that I am disconnected. All good so far.

However my account also shows that I will be issued a new bill on 28th March, and the contract is still due to end in August 2024.

Can someone confirm the following two points:

1)  That the account will close correctly and that I will not have to pay a bill on 28th March, or any further bills?

2) That my fibre line been released back to Cityfibre?

I was also told I would be sent a returns bag for the Eero, but this hasn't appeared yet.

Thanks in advance

*Edited to correct termination date and some spelling*

[Arne-TalkTalk]

Hi JaxGTX

Your account is cancelled as of 22, March, A bill will be issued on the 28th which will be your final zero balance bill, the line will have been released by now. 

Regards.

[JaxGTX]

@martswain 

Ah, you're correct. The service terminated on the 21st March, typo on my part

[martswain]

@JaxGTX 

I think your dates are wrong, it's only the 24th March today.

When did your service actually terminate ?