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on 29-08-2024 04:52 PM
Just received an email from Talk Talk saying my Direct Debit payment has failed following Migration from Shell Energy and after being advised I needed to do nothing regarding migration. Now been advised I need to make an immediate one off payment, even though a direct debit is set up. Appalling service from Talk Talk and impossible to speak to a human being to get it sorted.
on 30-08-2024 09:50 AM
HI Kareneil
Thanks for your post.
The direct debit instruction is showing as pending, this is an issue we are aware of , You will NOT be charged an admin fee, we are are asking in the meantime to make a one off payment this month either online or over the phone.
Apologies for any inconvenience caused.
on 29-08-2024 05:09 PM
Yes, it's something of a shambles, @Kareneil.
You won't be charged the late DD fee, but you do need to make the one-off payment.
For further clarification, speak to the Shell Migration team.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
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