Direct Debit taken, account shows overdue payment !

[Plazticfish]

Hi,

Wandered online to my account today, only to be greeted with a message to say my payment is overdue since 19th September and to make a card payment.

I have been checking my account almost daily since I have another support issue running. The notice was not there yesterday.

I checked with my bank and the DD was effected on 19th September. You have received payment. Is this a glitch in your system or something else please?

Thank you

[Arne-TalkTalk · Accepted solution]

Hi Plazticfish

Your September bill was taken successfully, your current bill is due anytime today (16th) the alerts in My Account have been known to be erratic.   As far as I can see there are no issues on your account. 

Sorry for any confusion.