Direct debit failed

[FuriousPig]

With sufficient funds in my account why after transferring from Shell has my direct debit failed costing me £12 admin fee, after being assured by Talk talk not to do anything and  everything will be taken care of.

Don't ask me to create a talktalk account either because that ends with a error message "we are having problems please try later"

Mega unimpressed.

[Arne-TalkTalk]

Hi @FuriousPig 

You will not be charged an admin fee, the issue with the Direct debit is a known issue at our side, the Shell migration team will monitor the account.  We are asking for a one off payment while this issue is ongoing.

You will be able to register your new account for My Account, you email address was linked to your old account, I have removed this to allow correct registration https://www.talktalk.co.uk/login/

Regards

[ferguson]

It seems to be a commonly recurring issue which is entirely due to TalkTalk. You will not be required to pay any added charges as a result of their failings.