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Direct debit failed

FuriousPig
First Timer
Private Message TalkTalk

on ‎29-08-2024 11:14 PM

Message 3 of 3

With sufficient funds in my account why after transferring from Shell has my direct debit failed costing me £12 admin fee, after being assured by Talk talk not to do anything and  everything will be taken care of.

Don't ask me to create a talktalk account either because that ends with a error message "we are having problems please try later"

Mega unimpressed.

 

 

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎30-08-2024 08:26 AM

Message 1 of 3

Hi @FuriousPig 

 

You will not be charged an admin fee, the issue with the Direct debit is a known issue at our side, the Shell migration team will monitor the account.  We are asking for a one off payment while this issue is ongoing.

 

You will be able to register your new account for My Account, you email address was linked to your old account, I have removed this to allow correct registration https://www.talktalk.co.uk/login/

 

Regards

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ferguson
Community Star
Private Message TalkTalk

on ‎29-08-2024 11:16 PM

Message 2 of 3

It seems to be a commonly recurring issue which is entirely due to TalkTalk. You will not be required to pay any added charges as a result of their failings. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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