Direct debit failure to collect

[Alexaustin]

TT failed to collect DD and now wants me to make a card payment and pay a 'fine".

This is entirely TT fault and I will not pay for their failings. Bank says DD arrangements  in place but not requested by TT.

TT please sort out for me.

[Arne-TalkTalk]

Hi @Alexaustin

Thanks for raising this 

This has been escalated to the billing team as a fault in our systems, 

Because of this there will not be extra charges 

[Gliwmaeden2]

They will sort it, @Alexaustin.

There's quite a cluster of similar cases needing sorting out.

This is not about the actual broadband service but a billing issue, so I will move this post to that section. 

Staff reply during the day, Monday to Friday.