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on 02-09-2024 11:06 AM
Can someone please look into having this charged reversed, I had 2 engineer visits last month (both of which where required to reset my Internet) and yet I have been charged for one of these visits.
I literally cannot afford it and so when you try to take it via direct-debit it will fail.
If you check my post history you will see the issues I have had going back to July which eventually got fixed but I am being charged £75 for one of the engineer visits which is totally unfair as the issue was with TT's equipment in the exchange.
on 13-09-2024 09:21 AM
@dgsection the 2nd payment is now showing, I will request a refund back.
on 12-09-2024 04:22 PM
Cheers once again Arne 🙂
I pop on the forum end of next week to see if there's any update.
on 12-09-2024 12:55 PM
I'll check the account in a few days.
on 12-09-2024 09:36 AM
Hey Arne - cheers, just for your records: Here is my bank showing both TT payments have been taken, my account showing zeo balance and my transaction list showing the reversed engineer charge but only a single payment being taken.
I have contacted my bank re being billed twice for that payment, they advised I contact TT and if after 14 days you have either not refunded me or credited my TT account, Then I can raise a dispute to claim one of the payments back.
Cheers again for all your help 🙂
on 11-09-2024 02:40 PM
OK I will log a missing payment.
11-09-2024 01:08 PM - edited 11-09-2024 01:27 PM
Hi again Arne.
My balance shows as £0.00 in my account and in my transaction list I see a single payment of £27.41 and the refunded £75 engineer charge.
Yet my bank statement and balance shows 2 payments of £27.41 being taken from my account
Surely I should now be £27.41 in credit
The email I received after making payment
on 11-09-2024 12:49 PM
Hi dgsection
I can see 1 payment made.
Does your account show £54.82 in total off your balance?
11-09-2024 08:48 AM - edited 11-09-2024 08:48 AM
Hey Arne,
Thank you and TT for reversing the engineer charge of £75, You have no idea how stressful this issue has been and I was convinced I would have to deal with a loss of TT service and debt collectors.
However..
I made a card payment to clear the outstanding balance on Augusts bill, I have been charged twice by TT.
I received a confirmation email for a payment of £27.41 from TT.
However..
My bank account shows 2 x payments of £27.41 have been charged to my card but my TT account shows as £0.00 balance.
Surely It should be £27.41 in credit?
The transaction history also only shows one payment.
Can you please confirm the payments have been received and my services will not be restricted after September 13th please?
How do I get that £27.41 refunded? the TT account website is atrocious, never making a card payment via the website again if it can simply charge me twice!
Just my luck it would seem 😞
on 10-09-2024 02:34 PM
Hi @dgsection
A credit has been raised against your account.
It will be shown in the transaction history in My Account.
Regards
on 10-09-2024 09:21 AM
Hi dgsection
The delay is because I need to see the engineer report, should have it today.
on 09-09-2024 04:05 PM
Can someone from TT please explain how posts made 4 hours ago are getting replies yet I am still waiting for a reply since Friday?
Certain 'community stars' constantly post they are not employed by TT yet they claim all posts are addressed/replied to in chronological order, clearly that is not the case.
I set-up a payment extension to avoid the DD unpaid fee of £12.50 yet if this is not resolved by Thu then I have no choice but to accept that you will cancel my services and I will have to deal with some debt collection agency, FOOD is more important than paying TT this £75 charge.
Nice way to treat a customer of almost 10 YEARS
06-09-2024 02:32 PM - edited 06-09-2024 02:33 PM
Hi Debbie, Karl raised the first engineer citing a possible line fault. he attended, found no fault but did reset my Internet to it's minimum guaranteed speed.
everything was fine for 24 hrs until i received a phone call, lots of noise on the line and my Internet dropped to 14MB D & 384KB U
I came on the forum to update my thread and to explain receiving a phone call had dropped my Internet speed.
Karl then arranged the second engineer visit, this time citing a possible Internet fault, again he had to reset my Internet to get my guaranteed speed, something I nor TT can actually do, which Is why I am disputing the charge, both times they were needed to reset my Internet due to something misconfigured at TT's end, also I had 13 phone-calls on my bill which I never made to a mobile number that has ZERO google results, the only result you will find on Google is my thread in home phone where I complained about it.
(simply check my other threads)
on 06-09-2024 09:47 AM
Hi dgsection
Sorry for the delay.
Can I just check, what was the engineer raised for? Was it a slow speed fault on both occasions?
on 05-09-2024 01:38 PM
I thought there was a queue system in place? I have noticed a few posts (24hrs after mine) have received replies already (Not citing any examples)
Could someone from TT please address this an a priority please?