Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Ending contract

Laurence71
First Timer
Private Message TalkTalk

on ‎02-05-2024 01:47 PM

Message 3 of 3

My contract ends at the end of this month. I brought a router from talktalk about 5yrs ago as the original router was playing up. I paid about £25 for it. I'm not getting any clear answers from the live chat or the person I spoke to when I notified them about leaving about returning my equipment. I have told them I brought it from talktalk but all I'm getting if I don't return my equipment I will be charged around £50. I don't think I have the original router as it wasn't working properly, hence why I brought a new one. Can anyone help with this please?

Labels:
0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎08-05-2024 02:08 PM

Message 1 of 3

If you have paid for it and its marked on your account then we wont ask for it back.  Ill note it on your account anyway. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎02-05-2024 02:15 PM

Message 2 of 3

Moving this to billing for you, @Laurence71.

 

If you paid for it, I can't see how then charging you for it would be anything other than theft!

 

We'll see what staff say...

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
Related Content
© TalkTalk 2026