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Ending contract

Laurence71
First Timer
Private Message TalkTalk
Message 3 of 3

My contract ends at the end of this month. I brought a router from talktalk about 5yrs ago as the original router was playing up. I paid about £25 for it. I'm not getting any clear answers from the live chat or the person I spoke to when I notified them about leaving about returning my equipment. I have told them I brought it from talktalk but all I'm getting if I don't return my equipment I will be charged around £50. I don't think I have the original router as it wasn't working properly, hence why I brought a new one. Can anyone help with this please?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

If you have paid for it and its marked on your account then we wont ask for it back.  Ill note it on your account anyway. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Moving this to billing for you, @Laurence71.

 

If you paid for it, I can't see how then charging you for it would be anything other than theft!

 

We'll see what staff say...

Gliwmaeden2, a fellow customer.