In August, when I returned from work, I discovered my internet wasn't functioning. I performed the standard troubleshooting steps like rebooting my router etc. Given my background in IT support, I'm well-versed in computer hardware. After approximately 15 minutes of unsuccessful troubleshooting, I contacted TalkTalk via their webchat for technical support.
The tech support team spent about 1 hour and 30 minutes guiding me through various troubleshooting procedures. Eventually, they recommended dispatching a BT Openreach engineer and assured me of a next-day appointment. However, on the morning of the appointment, my internet had miraculously started working again. I promptly contacted TalkTalk to cancel the appointment, but the agent claimed it couldn't be canceled on short notice.
As a result, the Openreach engineer arrived and invested considerable time investigating why the connection had failed the previous day. Ultimately, he determined that my Gfast connection exceeded the recommended distance. Nevertheless, since it hadn't been an issue before, he advised against any changes.
Now, I'm facing a £75 charge for the Openreach engineer's visit, which I believe is entirely unfair. The webchat agent was unable to diagnose the problem and, in fact, suggested the Openreach engineer. I fail to see why I should be charged £75 when the internet inexplicably started working again the following day.
