Reward for not leaving

[Gazsutton12345]

I was due to leave Talktalk to another provider this month and I had a call from customer services offering a good deal and a voucher. I havent received information about the voucher that was promised. I tried to call the number that rang me on and it just cut me off. Is there a way i can get hold of them to ask about my contract offer. I have tried to log in but it keeps booting me out.

Sorry if this is in the wrong section but im new to this.

[Arne-TalkTalk]

Thank you. 

The claim has been sent off to giftcloud who issue the voucher, they can take a minimum of 30 days to be processed, the claim was sent on the 9th Sept, if you haven't heard anything by the 9th Oct we can chase this up. 

Regards

[Gazsutton12345]

Hi @Arne-TalkTalk ive updated this.

Let me know if you need anything else 👍🏻

[Arne-TalkTalk]

Hi @Gazsutton12345 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards