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Engineer called – problem at exchange

Malcolm24
First Timer
Private Message

‎10-11-2023 03:42 PM - edited ‎10-11-2023 04:02 PM

Message 3 of 3

Recently received a bill which included a TalkTalk engineers fee. He found a fault which was not in the premises but at the exchange. Why should I be charged £75  for an issue that has not been resolved and is not my fault?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-11-2023 12:06 PM

Message 1 of 3

Hi @Malcolm24

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎10-11-2023 06:35 PM

Message 2 of 3

This will be picked up by staff next week, @Malcolm24  - they are not on here at weekends.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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