Engineer charge

[werepuppy]

Hi

I've been charged £75 for an engineer visit when the engineer stated the fault was with the router and then the wiring outside the property. According to the terms customers should not be charged.

please could this be looked into? I will also phone as I would like this resolved prior to the billing.

i did post a previous concern but didn’t reply as I’m finding it difficult to navigate the forum and have cancelled with talk talk. 

[Arne-TalkTalk]

Thanks for the update

[ferguson]

That's great, thanks for letting us know.

[werepuppy]

This has now been resolved via live chat who will be refunding the charge

[ferguson]

It has been flagged up to the support team, I have given them a reminder.

[werepuppy]

is anyone from talk talk looking into this please? I have been wrongly charged 

[werepuppy]

Thanks Ferguson i will chase this Monday. 

[ferguson]

If you have now cancelled I am not sure where this leaves you going forward. Bear in mind that the support team won't be back online until Monday.