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Engineer charge

werepuppy
Chatterbox
Private Message TalkTalk

on ‎29-11-2024 04:28 PM

Message 8 of 8

Hi

I've been charged £75 for an engineer visit when the engineer stated the fault was with the router and then the wiring outside the property. According to the terms customers should not be charged.

 

please could this be looked into? I will also phone as I would like this resolved prior to the billing.

 

i did post a previous concern but didn’t reply as I’m finding it difficult to navigate the forum and have cancelled with talk talk. 

 

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7 REPLIES 7

ferguson
Community Star
Private Message TalkTalk
In response to werepuppy

on ‎03-12-2024 02:52 PM

Message 2 of 8

That's great, thanks for letting us know.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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werepuppy
Chatterbox
Private Message TalkTalk

on ‎03-12-2024 02:51 PM

Message 3 of 8

This has now been resolved via live chat who will be refunding the charge

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ferguson
Community Star
Private Message TalkTalk
In response to werepuppy

on ‎02-12-2024 05:49 PM

Message 4 of 8

It has been flagged up to the support team, I have given them a reminder.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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werepuppy
Chatterbox
Private Message TalkTalk

on ‎02-12-2024 05:43 PM

Message 5 of 8

is anyone from talk talk looking into this please? I have been wrongly charged 

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werepuppy
Chatterbox
Private Message TalkTalk

on ‎01-12-2024 09:30 AM

Message 6 of 8

Thanks Ferguson i will chase this Monday. 

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ferguson
Community Star
Private Message TalkTalk

on ‎29-11-2024 05:18 PM

Message 7 of 8

If you have now cancelled I am not sure where this leaves you going forward. Bear in mind that the support team won't be back online until Monday. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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