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Executor bill payment

JPark
First Timer
Private Message TalkTalk

on ‎22-04-2024 04:03 PM

Message 3 of 3

I need to pay the final bill for my dads account but I can't log on to his account to pay it as it has been shut down. When I try to phone the bot thinks I am trying to pay for my own talk talk account and eventually it hangs up on me. I was hoping for some advice on what to do?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎23-04-2024 02:14 PM

Message 1 of 3

HI JPark 

 

The online account should still be active if there is an outstanding balance , can you add your dads account number to your community profile and I can start to help. 

 

Thank you.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎22-04-2024 04:27 PM

Message 2 of 3

Contact the bereavement team, @JPark.

 

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

 

They should help you with this complicated process. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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