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Expecting gift voucher confirmation email

TonyWong
First Timer
Private Message TalkTalk
Message 4 of 4

Hi 

I have recently renewed my contract over the phone, and the customer service has agreed gift voucher will be sent after 3 months. However, the gift voucher was not mentioned in the new contract and there was no extra email confirmation about this. 
Could anyone help about this?

 

Many Thanks

Tony

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi TonyWong

 

As the offer is promotional it isn't mentioned in confirmation emails,  but there are notes on your account confirming that a £80 giftcard will be sent look out for an email from Giftcloud in around 60 days. 

 

Hope that helps

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Message 2 of 4

@Libasaurus, each case is dealt with in a separate thread, to avoid confusion between accounts etc.

 

You'll need to return to the message board and click on start a topic. 

Gliwmaeden2, a fellow customer.
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Libasaurus
First Timer
Private Message TalkTalk
Message 3 of 4

I came onto this forum (for the first time) to ask the exact same thing.

 

Hopefully someone will be able to answer!

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