Edit... Since writing below, I've rechecked with the bank.
Obviously my online chat achieved something. Direct debit now set up.
Just need to make sure it works and that the fine is removed.
Original issue below.
I'm going through the process of switching banks. Mostly direct debits to swap over.
All going well except TT.
They sent me an email some weeks ago proudly saying they had set it up.
Yesterday I received an email saying my bill had failed to be paid and that also I had to pay an admin fee (fine?) of £12.
I pursued it through chat ( nobody to actually talk to) and they said they would "try again" first week of July.
They would try to deduct the fee, but I should chase them if they haven't!!
As you would probably be aware it's easy to see if a DD is set up within the banking website/app.
If they have provided me with email evidence that they have done it and the bank shows no evidence that it has it, that leaves me with zero confidence that it's going to work the second time.
Strangely I feel it's TT at fault not the bank. I can't imagine where I got that idea from.
Any suggestions.
I've got a few months of contract left yet, so no point in threatening to leave.
Cliddy
