Final Bill

[sh4nt1]

i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee because i was within the 14 days cooling off period and the activation date had not started. however talk talk failed to process my request and carried on sending out new equipment as well as activating new services when i had cancelled and let them know i am switching providers yet they think it’s okay to charge me a leaving fee when it’s their fault? i spoke to 7 different agents on the phone who kept referring me to different teams and ended up nowhere and i have to pay this bill on wednesday which i can’t afford. Will not be returning to this fraudulent company!

[Gliwmaeden2]

Your post is in the queue for attention, @sh4nt1.

It's possibly too close to the billing deadline to stop the direct debit demand at this late stage.

If the direct debit fails, there'll be other problems. 

If it's at all possible, try to ensure that you have funds in your bank account to cover it, just in case.

When staff reach your thread, they'll be able to check what went on.

If the early termination fees are taken in error they should be able to sort that out, but it will take a while to get your final bill for £0.00.

Do leave your Direct Debit in place meanwhile  - if the money is credited to My Account, you then can claim it back using the same details. 

Staff reply during the day, Monday to Friday. 

[ferguson]

It will help the support team here to look into this for you if  you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.