Final Bill

[Clare811]

Hi

My final bill is now available to view. However my account states my next bill is due to be available on 23 March 2025. Why is this the case when I have left and you have applied all charges due to the bill raised today? When will my account be updated to reflect that my account is now ended as I left on 10/2/25 and no further payments are due or will be taken, notwithstanding the final direct debit which will be taken next week? 

[Arne-TalkTalk]

No one said you are required to give us this information, but you asked in the help and support part of the community, hence why I politely asked for the tracking number. 

I will lock this thread now. 

[Clare811]

AS ALREADY STATED I AM NOT REQUIRED AND WILL NEVER PROVIDE THE NUMBER TO TALK TALK. 

YOU ARE REQUIRED TO PROVIDE CONFIRMATION. REFUSINH TO DO DO IS JUST LAZY 

[Arne-TalkTalk]

This can be so easily solved if you give me the tracking number, then what happens is, I add that information to your old account  (I don't work in the warehouse so cant check all returns bags )  with the tracking number added to your account  it automatically stops any further contact. 

[Clare811]

YET AGAIN MISSING RHE POINT! 

PEOPLE REGULARLY POST THAT THEY RECEIVE THREATENING EMAILS FROM TALKTALK SAYING THEY ARE BEING CHARGED FOR NOT RETURNING EQUIPMENT WHEN THEY HADVENT EVEN BOTHERED TO SEBD A RETURN BAG.

SO MY REQUEST FOR CONFIRMATION IS VALID ESPECIALLY WHEN I HAVE HAD NUMEROUS ISSUES OF BEING OVER CHARGED ON MY ACCOUNT IN THE PAST. YET ANOTHER REASON FOR LEAVING. 

TO THREATEN TO CHARGE FOR NON RETURN MEANS YOU SHOLD CONFIRM THE RETURN OTHERWISE WHY BOTHER DEMANDING THE RETURN?!

[fr8ys]

In which case I wouldn't worry about it.

If it ever crops up that TalkTalk say they have not received it and you provide the necessary proof ( photo of proof of posting with the tracking number clearly shown) that it was posted, the charge will be cancelled.

Rather than wait, and in similar circumstances to yours, I normally recommend that customers upload a photo to their thread. I have also personally done this when returning equipment.

This then removes the need to hold onto the proof, or against the proof being mislaid, and has given other customers peace of mind.

I am offering this advice as a fellow customer (I am not an employee), to hopefully remove any anxiety you have around this.

I am not aware of any customer being advised individually that their equipment has been received. To do so would be an enormous undertaking both in terms of staff resource and expense.

[Clare811]

STILL WAITING CONFIRMATION OF MY EQUIPMENT RERURN BEING RECEIVED. 

IF YOU CHARGE ME EVEN THOUGH I HAVE HAD MY FINAL BILL I GUARANTEE I WILL TAKE LEGAL ACTION BECAUSE I HAVE PHOTOGRAPHIC PROOF I HAVE RETURNED MY EQUIPMENT. 

[Clare811]

Learn to read!

I AM NOT SENDING ANYONE THE TRACKING NUMBER AS THE INSTRUCTIONS DID NOT TELL NE TO DO SO. IF TALKTALK ARE DESPERATE FOR IT THEY SHOULD HAVE SAID THAT IN THE INSTRUCTIONS BUT DID NOT!!

IF I AM CHARGED I WILL TAKE LEGAL ACTION AS ALREADY INDICATED.

STILL WAITING CONFIRMATION OF EQUIPMENT RETURN. CLEARLY TALKTALK COULDNT CARE LESS ABOUT RESPONDING TO ACTUAL QUESTIONS.

DONT BOTHER TELLING ME TO SHARE THE ROYAL MAIL NUMBER I WILL NEVER DO IT AS I AM NOT REQUIRED TO.

TALLKTALK BETTER PAY A VISIT TO THE NDC AND BE VERY CLEAR WHY THEY WILL CHARGE ME AND THE AMOUNT IF THEY DO SO, THERE IS NO POINT DEMANDING I TRAVEL SEVERAL MILES TO RETURN MY EQUIPMENT TO THE POAT OFFICE IS PATHETIC. 

IF YOU WANT THE TRACKING NUMBER YOU WILL FIND IT ON THE RETURNS BAG WHEN OPENED. 

[Gliwmaeden2]

It will suffice if you give Arne the tracking number and he writes it down. 

Most are seen to arrive when you check on the Royal Mail system. 

If it does not, but Talktalk has a record of you sending it, you won't be charged for Royal Mail losing it or someone making a muddle at Talktalk's end. The tracking number suffices as proof.

That's all there is to it, @Clare811.

An Avatar in this context is the mugshot thing you see when you are logged in, at the top right of your own page or beside your name in your posts. You can also just click on the person's forum name where it appears as a reference or in bold, and you'll get through to the area where you can send a message privately. 

So my avatar looks like this:

 

Yours is:

 

[Clare811]

On that basis:

1. how then do TalkTalk ‘decide’ whether or not to charge if the equipment never turns up, I have my proof as already stated but I’m not required to disclose the tracking it’s for me to keep! I’m not interested in your instruction I will only follow what was addressed to me, instructions are not. a club membership so there was no need to share as that is yours not mine!

2. your use of language makes no sense! I have no idea what an avatar is and even if I did no one is telling why I am to disclose a tracking code! I simply will not do it! I have followed the instructions sent to me but it is for TalkTalk to prove I did not return it is NOT for me to me to prove I did!

3. I have repeatedly asked for confirmation of equipment receipt clearly TalkTalk just dump returns in a bin and expect the customer (who has left because you are rude and useless) to tell you the Royal Mail tracking code because you cannot be bothered to track it yourself! Open the bag and track the return that way with the code on the actual equipment but you can’t be bothered so why do you insist on it being returned when you clearly do nothing with it when it is!

4. if I am charged for alleged non return or if I am formally contacted saying I have not returned it I will take legal action! No one is charging me or threatening to charge me if they think I have not followed the returns process, never mind the fact that I had to ask 3 TIMES FOR THE RETURN BAG in the first place! Utterly pathetic:

[Gliwmaeden2]

See my post [nr 8 when signed in] in this thread, @Clare811.

You will be sending a Private Message to staff that way.

It doesn't go in your My Account. Staff will make a note of the tracking number in the notes they keep on your account.

If you want to leave the tracking number in Private Notes instead, go via your avatar; settings; find Private Notes near the end of Personal Information. SAVE CHANGES. 

From time to time the wording for returning equipment changes a little but this is a copy of one of their instructions recently sent to me, where they say "remember to keep your proof of postage, just in case."

So this is what is used, as of course Royal Mail might lose it, but your final responsibility is to leave it with them. You are not responsible for what happens to it once it's in the mailing system, but just doing your best by sending it.

I've never received confirmation for countless bits of equipment over the years - noting the tracking number is all that you & staff can do.

[Clare811]

The TRACKING CODE is from Royal Mail. You don’t even need that code. Open up the bag & enter the code on the equipment as it’s assigned to my account. That’s how you track the return. So yeah I stand by you cannot be bothered to trace my equipment which is the total opposite of your claim of ‘trying to help. In actual fact, it is anything BUT. Would not expect anything less even having left no surprise.

[Clare811]

As already stated I don’t know how to do this. Like I said I will only add the code to my actual TalkTalk account if this is an actual requirement the instructions made no mention of this so I see no reason why I should be compelled to do so.

YOU ARE REQUIRES TO CONFIRM YOU HAVE RECEIVED THE EQUIPMENT. HAVE NOW ASKED 5 TIMES SURPRISE SURPRISE! 

[Arne-TalkTalk]

I am trying to help "clearly you cannot be bothered to track its return you won’t provide me a Private means by which to add the code to my account, so if you try to charge me for alleged non-return,"    you can Private message me, or add it to your community profile private notes as I said before only Talktalk employees can see.  

[Clare811]

Obviously….the legal action will be if you try to charge me by claiming you have not received my equipment!! I should not have to spell that out to you. As already stated but clearly falling on deaf ears a tracking number is NOT proof of delivery it is simply a tracking number. I am perfectly capable of looking at Royal Mail myself so why do you refuse to answer the question about the equipment return? As far as I am concerned I have photographic evidence of the code and its pre-posted contents. I also have the the receipt with confirmation date stamped of the date of return and the tracking code. Clearly you cannot be bothered to track its return you won’t provide me a Private means by which to add the code to my account, so if you try to charge me for alleged non-return, that is what the legal action will refer to. My final direct debit left my account today so as far as I am concerned I owe nothing more as have already had my final bill which matches the amount collected today. Any further attempted deductions WILL be dealt with by legal action. Good riddance to TalkTalk you have treated me appallingly over the years & now you can’t even be bothered to tell me how I add a stupid tracking code (which you already have) to my account which I’m not even required to do as it doesn’t prove anything it’s just a code. Giving it or not giving it doesn’t give you the right to charge me! All you had to do was confirm receipt but you clearly cannot be bothered as you think you can charge me anyway but think again as it WILL be dealt with via LEGAL ACTION should you dare! It wouldn’t be the first time you’ve tried to charge me incorrectly but it WILL be the last. 

[Arne-TalkTalk]

Legal action for what?  You can add the tracking number to the private notes section of your community profile, which only I can see. Alternatively as you have the tracking number you can track it yourself. 

[Clare811]

it also does not say on the instructions provide to send co formation of the tracking number so you should he telling me you gave it. and don’t bother charging me for the equipment otherwise I will take legal action as I’ve already been told and take screenshots confirming I am not to be charged. So you TELL ME the status of my equipment return as ALREADY ASKED SEVERAL TIMES! 

[Clare811]

That is the whole point!! A tracking number is not the same as equipment received. So why bother returning it when nothing happens to the equipment as they clearly just dump it somewhere? I’m not issuing a tracking number in a public forum do you tell me how do I add to my account when clearly nothing is done by you to bother retrieving the equipment 

[Arne-TalkTalk]

We ask for the tracking number so we can note on your account that the equipment has been received.

[ferguson]

OK.

[Clare811]

Yes I did. But the point is that tracking number is my reference. You already gave it as you sent it to me and in any event the equipment itself is coded to my account before I left. So what is the obsession with the Royal Mail tracking and why am I having to re-send it to you when you already gave it??? I’m not a admin assistant, I expect you to tell me whether or not the equipment has been returned as by now you should have recorded it as having returned on my account. Because otherwise if no processing is going to be done, how do I know you aren’t going to try and charge me even though I have been told and have photographic evidence of the chat that I won’t? Sort your processes out and tell me you have had the equipment back. Why do you have to be so difficult about just because I have left????